FAQ

General


How does the buddi work?

The Buddi Wristband uses an accelerometer to automatically detect when the wearer has a fall. This fall is then communicated back to loved ones either via the Buddi Connect app or the Buddi Clip. There are also panic buttons that the wearer can press for help at any time.

Connect: The Buddi Connect app connects to the Buddi Wristband and allows the wearer to communicate with their connections (loved ones who also have the Buddi Connect app) directly in an emergency.

Clip: The Buddi Clip is a personal GPS locating device that also uses the mobile phone network to communicate that location and any fall alerts to our emergency support staff, who notify the listed emergency contacts. The Buddi Clip also has panic buttons that the wearer can press for help at any time.


Where and how can I wear my buddi?

Your Buddi Wristband is designed to be worn at all times – in bed, in the bathroom and out and about! Simply fasten around your wrist to the desired length.

If you are using the Buddi Clip in conjunction with your wristband, it can be worn around your neck on a lanyard, carried in your pocket or handbag, or fastened to a bag or belt. The Buddi Clip must remain within 40 metres of the wristband at all times.


What happens if I go on holiday?

The wristband can be used anywhere in the world.

Connect: The Buddi Connect app simply needs mobile and internet connectivity in order to send out any alerts to connections.

Clip: The Buddi Clip uses a mobile phone network to communicate its location to our computers. To ensure that you are provided with the best possible mobile network coverage, the Buddi Clip comes supplied with an EU-wide roaming SIM as standard. If you intend to use your Buddi outside Europe, you will need to select ‘Global Roaming’ at point of purchase for an extra cost, however we cannot guarantee coverage worldwide so we strongly advise checking in advance of any travel.


How can I find out more?

Demonstrations of the key features of your buddi are available on our website homepage. For additional information you can speak with our Customer Care Team on 0800 978 8800 or email support@buddi.co.uk.


What is the size and weight of a buddi?

The wristband weighs approximately 40g.

The buddi clip weighs 48g and measures 59mm x 48mm x 21mm.